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Frequently Asked Questions
Our studio is at 44 Renny Street, Paddington, Sydney . Open Thursday to Saturday, 10am–3pm, or by appointment outside of these hours. Our website has a section to book a studio visit appointment. Come by to see the collection in person, feel the textures, have a play and say hello. We also update our Google shop listing for specific hours around holidays etc, so we recommend always checking here first. Prefer to shop from home? Love After Love is also open online, 24/7.
Yes. Orders over $350 within Australia ship free, however bulky or fragile goods are not eligible. Orders under $350 have a flat shipping rate of $15. Bulky or fragile goods will attract a shipping surcharge as we need more packaging and larger boxes, which triggers increased shipping costs. Lamps are $70 and mirrors/large pieces in most cases are POA. Deliveries typically take 3-7 days in Australia. See our Shipping Policy for more details
Yes, most products to most countries, via Australia Post. Shipping is estimated automatically at checkout — if the actual cost to your country comes in higher than the estimate, we'll always contact you before your order is processed. Please note any customs duties or local charges are the responsibility of the recipient. If a shipping option to you country doesn’t present itself, then please contact us directly at customercare@loveafterlove.com.au Deliveries typically take 6-15 days depending on international destination.
See our Shipping Policy for more details
Your satisfaction matters to us, so if something isn't right, we accept returns for exchange or a store credit within 2 days of receiving your order. A few exceptions apply — sale items, fragile vintage pieces, mirrors, lighting, gift cards, custom orders, earrings, and pet bedding aren't eligible for change-of-mind returns, mostly due to risk of damage or hygiene. If an item arrives faulty or damaged, let us know within 48 hours with photos and we'll sort it out for a refund , store credit or exchange.
See our Returns Policy for more details.
That's part of the charm. All our vintage pieces are in good working condition and will show natural patina consistent with their age — that's not a defect, it's history and character. We stand behind everything we sell in good working order.
A mix of vintage and antique treasures, handcrafted new homewares, jewellery, and a tight fashion edit, alongside a curated group of international and Australian makers. Our point of difference has always been mixing new with old, and mixing European classics with exotic pieces from Africa and Asia. Most of our collection is unified by a sense of texture or story, ideally both. We try to delight the senses with pieces rarely seen elsewhere in our part of the world and approximately 90 % of our range would be unique to us in Australia. We rarely however carry furniture as most of our orders need to be shipped.
Immediately after placing a successful order online, you should receive an emailed order confirmation detailing your order. From there we will pick your stock and package up your order which usually takes 2-4 business days to process. When it is ready for shipping, you will receive another email advising that is has been shipped and a tracking number. It should then arrive at your chosen delivery address within 2-4 business days for Australian deliveries. If your order is for collection at the studio, you will receive an email advising when your order is ready for collection.
Some of our jewellery, particularly rings from our Portugal-designed range, are custom made to your size rather than held in stock. You'll choose your size from the drop-down menu on the product page when ordering.
Made-to-order pieces typically take five to six weeks to arrive, as each one is handcrafted to your size after you order it, using an extraordinary range of artisanal skills , not pulled off a shelf.
Yes — all pieces are made from precious metals and hallmarked accordingly (925 for sterling silver, 375 for 9ct gold), verifying their composition. Techniques like soldering 9ct gold onto a sterling silver base create a secure, seamless, long-lasting piece.
Made-to-order and custom pieces are excluded from returns, since each one is handcrafted specifically just for you and is not a stock able item for us. If a piece arrives faulty, our standard 48-hour faulty goods policy still applies — email us with a description and photos and we'll sort it out.
Of course. Email us customercare@loveafterlove.com.au
Whilst we have our origins in consulting, we no longer take on clients as our studio, sourcing treasures and family take up all of our time.
Our studio is small so we usually only have about half of our range in there at any particular time. If there are some products you would like to see specifically, different colourways or perhaps different sizes of the same product, then use the “book a studio visit” tab on our webpage to let us know. Select an appointment time, tell us which products you want to look at, and we can make sure to have them in the studio for your visit.
In most cases yes, however there are a few product categories where there is some subtle variation in patina, colour and /or size. These products are 100% natural materials like, wooden chapati boards, sheepskins , marble trays or handmade artisan pieces like Tamegroute ceramics or La Soufflerie hand blown glass. Please consider all of the photos on those product web page, as indicative and collectively they form part of our product descriptions. If needed, in some cases we can take photos of exactly what is in stock so you can chose, but please be aware this will mean a trip to our warehouse and you should allow 2-3 days for us to respond with photos. If there is no discernible difference we will let you know.
Yes, we would love to meet you in person. Pickup is available at our Paddington studio, and usually ready within 2–4 days of your order. Once your order is ready you will receive an email notifying you that it is ready for collection.
Email us at customercare@loveafterlove.com.au, or visit us in person during studio hours.