We want you to adore, use and admire your new purchases because your satisfaction is our highest priority. Therefore, if there is a problem with your order, we will happily accept returns for refund or exchange within 7 days of your receipt of the item.
We do not, however, except returns or exchanges on used, unsaleable or final sale goods unless the goods are faulty. Faulty goods do not include products that have been damaged as a result of use or a failure to comply with care instructions that have been made clear at the point of sale.
To facilitate your return or exchange request, please contact customer care via email, making sure to quote your order number and our team will be happy to assist you:
After confirming your return or exchange with Customer Care, please fill out the returns form attached to your order and return the goods in their original packaging to the below address:
ATTN: Returns & Exchanges
Love After Love Pty Ltd
44 Renny St, Paddington,
Refunds will be processed within 10 business days following receipt of the items at the address stated above via the same method used for the original transaction. A refund for faulty items will ensure you are reimbursed for the full value of the returned items including shipping. However, if the goods are undamaged and the return is a result of change of mind, Love After Love Pty Ltd is not liable for costs associated with return.
If you are exchanging an item, please ensure to provide a detailed description of the item you would like to receive in exchange so that our customer care team can best ensure the availability of the goods in question. Your new item(s) will be sent within 10 business days following receipt of the returned items to the address stated above.
Love After Love Pty Ltd is not liable for goods lost in transit including goods returned so please ensure to include tracking or proof of delivery when posting items.